Welcome to the JoyaPeriods website. These General Terms and Conditions of Sale (GTC) govern sales made on our website joya-periods.com. By placing an order, you unconditionally accept our GTC.
1. Company Information
Shop: JoyaPeriods
Email: info@joya-periods.com
Phone: +33 4 80 95 98 35
Address: 15, IMPASSE DES EPINGUY – 74100 VETRAZ-MONTHOUX, France
SIREN Number: 838 041 341 00028
Legal Structure: Sole Proprietorship (AE)
Intra-Community VAT Number: FR47838041341
2. Ordering Procedure
To place an order, you must follow the ordering process on our website. You select the desired products, add them to your cart, and then confirm your order by providing your shipping and payment information. An order confirmation will be sent to you by email.
3. Payment
Payment is made online by credit card, Stripe, or Klarna. Transactions are secure, and payment information is encrypted. The amount of your order will be debited upon order confirmation.
4. Shipping
We offer free shipping on all orders, with an estimated delivery time of 5 to 15 days. We ship to all countries. Delivery times may vary depending on shipping conditions.
5. Right of Withdrawal
In accordance with Article L221-18 of the French Consumer Code, you have 14 days from the date of receipt of your order to exercise your right of withdrawal. To do so, you must notify us of your decision to withdraw by email or any other written means. Return shipping costs are your responsibility.
6. Guarantees
Our products are covered by the legal guarantee of conformity and the guarantee against hidden defects, in accordance with Articles 1641 et seq. of the French Civil Code. In the event of non-conformity, you may request an exchange or refund within 2 years of delivery.
7. Liability
JoyaPeriods shall not be liable for any direct or indirect damages resulting from the use of our products, except in cases of gross negligence or willful misconduct on our part.
Our liability is limited to the amount of your order.
8. Customer Service
For any questions or complaints, you can contact us by email at info@joya-periods.com or by phone at +33 4 80 95 98 35. We are committed to responding as quickly as possible.
9. Applicable Law
These Terms and Conditions are governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.
10. Dispute Resolution
In the event of a dispute relating to the performance or interpretation of these Terms and Conditions, we encourage you to contact us to try to find an amicable solution.
Otherwise, the dispute will be submitted to the competent courts.
Thank you for your trust and we wish you a pleasant experience on our site.